Recover Deleted Items
- Delete items from a folder, which moves them to the Deleted Items folder, and then you subsequently empty your Deleted Items folder
- Press Shift + Delete when deleting these items, in which case they bypass the Deleted Items folder.
Solution: You can recover
your items one of two ways:
- Via Outlook: If the
items that you want to recover were deleted
from the Deleted Items folder, click Outlook
-> Tools -> Recover Deleted Items. This will
give you a list of all the items that are
recoverable. Highlight the items you want to
retrieve and click Recover Deleted Items.
If you did a Shift + Delete from a folder other than the Deleted Items folder and you are an advanced Outlook user please follow the steps below.
- Via WebMail (Outlook Web Access):
in to WebMail; right-click on the folder
that you want to recover items from; click
Open in New, and a new browser window will
launch. The URL in this new browser will
have a "/?Cmd=contents" at the end; change
this to "?Cmd=showdeleted". The URL should
follow this syntax:
NOTE: Deleted items are only available for two days after you've done a hard delete.
If you did
a Shift + Delete from a folder other than the
Deleted Items folder, you need to add the
following registry entry to enable the Recover
Deleted Items option from that folder:
- Start Registry Editor (Regedt32.exe).
- Locate and click the following key in the registry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Options
- On the Edit menu, click
Add Value, and then add the
following registry value:
Value name: DumpsterAlwaysOn
Data type: DWORD
Value data: 1
- Quit Registry Editor.
- Restart your computer.
- Open Outlook and select folder that you wish to recover deleted items from.
- From the Tools menu, select Recover Deleted Items.
- Select the items that you want to recover, and then click Recover Selected Items.