Recover Deleted Items

Problem: You are an Exchange 2003 user and "hard deleted" items from a folder either via Outlook or WebMail. A hard delete is when you either:
  • Delete items from a folder, which moves them to the Deleted Items folder, and then you subsequently empty your Deleted Items folder
  • Press Shift + Delete when deleting these items, in which case they bypass the Deleted Items folder.

Solution: You can recover your items one of two ways:
 

  1. Via Outlook: If the items that you want to recover were deleted from the Deleted Items folder, click Outlook -> Tools -> Recover Deleted Items. This will give you a list of all the items that are recoverable. Highlight the items you want to retrieve and click Recover Deleted Items.

    If you did a Shift + Delete from a folder other than the Deleted Items folder and you are an advanced Outlook user please follow the steps below.
     
  2. Via WebMail (Outlook Web Access): Log in to WebMail; right-click on the folder that you want to recover items from; click Open in New, and a new browser window will launch. The URL in this new browser will have a "/?Cmd=contents" at the end; change this to "?Cmd=showdeleted". The URL should follow this syntax: http://owa.billmulholland.com/exchange/company.username/deleted items/?Cmd=showdeleted

    NOTE: Deleted items are only available for two days after you've done a hard delete.
Advanced User Instructions

If you did a Shift + Delete from a folder other than the Deleted Items folder, you need to add the following registry entry to enable the Recover Deleted Items option from that folder:
 

  1. Start Registry Editor (Regedt32.exe).
  2. Locate and click the following key in the registry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Options
  3. On the Edit menu, click Add Value, and then add the following registry value:
    Value name: DumpsterAlwaysOn
    Data type: DWORD
    Value data: 1
  4. Quit Registry Editor.
  5. Restart your computer.
  6. Open Outlook and select folder that you wish to recover deleted items from.
  7. From the Tools menu, select Recover Deleted Items.
  8. Select the items that you want to recover, and then click Recover Selected Items.

Wireless Sync Not Working Between BlackBerry and Folders

If wireless synchronization isn't working between your BlackBerry device and one of its folders, i.e. Calendar, Contacts, Tasks, or Memos/Notes, take the following troubleshooting steps:

 
  1. Verify that the wireless synchronization is enabled for the specific folder on your BlackBerry device:
    1. On the device Home screen select the folder you want to sync.
    2. From within the folder click the track wheel/menu button and select Options.
    3. On the Options screen, Wireless Synchronization is set to NO. Click the track wheel and select Change Option > YES.
    4. Click the track wheel and select Save.

    If you're still unable to sync please proceed to the next step.
     
  2. If Wireless synchronization is set to YES, but you are still not getting your folder items:
    1. On the device Home screen select the folder that's not syncing.
    2. From within the folder click the track wheel and select Options.
    3. Click the track wheel and select Change Option. Select NO for wireless synchronization.
    4. Click the track wheel and select Save.
    5. Wait ten minutes.
    6. Click the track wheel and select Options.
    7. Click the track wheel and select Change Option. Select YES for wireless synchronization.
    8. Click the track wheel and select Save.
    9. Test the folder for synchronization.
     
  3. If your device is still unable to synchronize after completing the two steps above:
    1. Go to Setting > Options > Advanced Options > Service Books and delete "Desktop [Sync]" Service Book
    2. Once deleted, click the track wheel/menu button and undelete the service book
    3. When the undelete action is complete, move back one menu and select Enterprise Activation.
    4. Wait 30 seconds. The device should start to initialize all the folders with any input from the user.
    5. When initialization is completed test the device.

BlackBerry Has Stopped Synchronizing

If your BlackBerry stopped synchronizing do the following:
 
  1. On the device go to Settings > Options > Advanced Options > Service Books > Scroll to Desktop [Sync].
  2. Press the track wheel and select "Delete".
  3. Wait 30 seconds. Press the track wheel and select "Undelete".
  4. When it is done, press the Escape button, scroll down and select "Enterprise Activation". Wait 30 seconds. The device should start to reactivate without any input from the user.
  5. When activation is complete test the device.